Responsible Gaming
at dlb24
dlb24 is committed to providing a safe, fair, and enjoyable environment for every player in Bangladesh. We believe gambling should always be entertainment — never a source of financial stress or harm. This page outlines the tools, resources, and safeguards we have built to support that belief every day.
Six Ways dlb24 Keeps You in Control
Every dlb24 account comes with a full suite of responsible gaming controls built in. You can activate any of these tools directly from your account settings or by contacting our support team at [email protected].
Deposit Limits
Set a daily, weekly, or monthly cap on how much you deposit into your dlb24 account in ৳ BDT. Once your limit is reached, no further deposits are accepted until the period resets. Reducing a limit takes effect immediately; increasing one requires a 24-hour cooling period.
Loss Limits
Decide in advance the maximum amount you are comfortable losing over a set time period. When your net losses reach that threshold, dlb24 will automatically prevent further wagering until the limit window closes. This tool is especially useful for players who want to stay within a strict entertainment budget.
Session Time Limits
Set a maximum duration for each play session. When the time runs out, dlb24 will display a clear on-screen alert and log you out automatically. You can also enable a reality-check notification that pops up every 30, 60, or 90 minutes to remind you how long you have been playing.
Time-Out / Cool-Off
Need a short break? Activate a time-out period ranging from 24 hours to 6 weeks. During a time-out, your account is suspended for play and you will not receive any promotional communications from dlb24. The time-out cannot be reversed once activated, ensuring the break is genuine.
Self-Exclusion
If you feel your gambling has become a problem, self-exclusion allows you to block access to your dlb24 account for a minimum of 6 months or up to 5 years. During the exclusion period, your account is fully closed to gameplay and deposits, and all marketing communications are permanently stopped.
Reality Checks
Enable periodic on-screen messages that display exactly how long you have been playing and your net win or loss position for the current session. Reality checks interrupt the natural flow of play to give you an honest, factual snapshot — helping you decide whether to continue, take a break, or stop for the day.
Minimum Age Requirement
The dlb24 Platform is strictly open to individuals who are 21 years of age or older. This is not a guideline — it is a firm rule enforced through mandatory identity verification for every account registered on the Platform.
Why the 21+ Rule Matters
dlb24 enforces a strict minimum age of 21 for all players in Bangladesh. Gambling at a young age carries documented risks of developing problematic behaviour patterns, financial difficulties, and psychological harm. Our 21+ policy is one of the most fundamental safeguards on the Platform.
Every new account is required to complete a Know Your Customer (KYC) verification process before any real-money play or withdrawals are permitted. This process requires submission of a valid government-issued identity document — such as a National Identity Card (NID) or passport — that confirms both your identity and date of birth. Accounts where the holder is found to be under 21 are closed immediately and any deposited funds are returned.
If you are a parent or guardian and believe a minor has accessed the dlb24 Platform using your details or their own account, contact us immediately at [email protected]. We will investigate and act without delay. We also strongly encourage parents to use third-party filtering and parental control software to restrict access to gambling websites on shared household devices.
Parental Notice: Freely available tools such as Net Nanny, Bark, and built-in device screen-time controls can block gambling websites at the device level. We encourage all households with minors to use these tools regardless of whether your children have shown any interest in gambling.
Setting Your Personal Spending Limits
Responsible gambling starts with knowing your own budget and sticking to it. dlb24 makes it straightforward to set financial boundaries directly from your account dashboard. The limit controls are designed to be easy to activate and deliberately slower to increase — protecting you from impulsive decisions made in the heat of the moment.
Below is an example of how your limit dashboard looks. Real values reflect the actual limits you have set on your own account in Bangladeshi Taka (৳ BDT).
How to set limits: Log in to your dlb24 account, navigate to Account Settings, then select the Responsible Gaming tab. All limit tools are available there. Changes that reduce your limits are applied instantly. If you need assistance, contact [email protected].
How to Self-Exclude from dlb24
Self-exclusion is the strongest account control available on dlb24. If you feel you are losing control of your gambling, follow these steps to activate it immediately. The process is straightforward and takes effect without delay.
Contact Our Support Team
Send an email to [email protected] with the subject line "Self-Exclusion Request". Include your registered username and the duration you are requesting (minimum 6 months). You may also initiate this via live chat on the Platform.
Identity Confirmation
Our team will confirm your identity by asking you to verify a piece of account information. This step ensures that only the genuine account holder can request exclusion, protecting your account from unwanted lockout by a third party.
Exclusion Activated
Your account is closed for all gambling activity within one hour of your confirmed request. All scheduled bonuses are cancelled, promotional emails are stopped, and login access is blocked for the full exclusion period you selected.
Reinstatement After the Period Ends
When your exclusion period expires, your account is not automatically reopened. You must proactively contact [email protected] and complete a brief reinstatement process that includes a 24-hour reflection period before access is restored.
Recognising Problem Gambling Behaviour
Gambling becomes a problem when it stops being entertainment and starts affecting your finances, relationships, or mental well-being. The signs below are commonly associated with gambling that has moved beyond healthy limits. If several of these apply to you or someone you know, seek support immediately.
If any of the above resonates with you: Please reach out to the dlb24 support team at [email protected] immediately. Our team can activate account controls on your behalf, discuss self-exclusion options, and point you toward professional resources. Asking for help is a sign of strength, not weakness — and we are here to support you without judgment.
dlb24's Responsible Gaming Promise
dlb24 was built specifically for the Bangladesh market, and we take our responsibility to Bangladeshi players seriously. Gambling is a legitimate form of entertainment enjoyed by millions of adults every day — but it must be approached with honesty, awareness, and clear personal boundaries. Our Platform is designed to support all three.
Every feature on dlb24 — from our bKash and Nagad payment integrations to our live cricket betting markets — is built around the principle that players should remain in control at all times. That means we proactively train our support team to recognise signs of distress in player communications, monitor unusual account activity patterns that may indicate problem gambling behaviour, and reach out to players whose patterns suggest concern.
We do not offer credit to players, we do not allow players to gamble with winnings before they have cleared any applicable wagering requirements, and we enforce hard stops when deposit and loss limits are reached — with no override mechanism available during a cooling period. These are deliberate design decisions, not technical limitations.
dlb24 also recognises the cultural context of gambling in Bangladesh. While cricket is the nation's favourite sport and BPL, IPL, and T20 World Cup betting is enormously popular, we understand that financial pressures can make gambling a risky pursuit for some players. Our responsible gaming tools are available in English and are designed to be straightforward to use regardless of technical familiarity. If you ever struggle to locate or activate any tool, our 24/7 support team is one message away at [email protected].
This Platform is intended solely for adults aged 21 and above. If you are under 21, please do not register an account. If you are 21 or older and choose to play, we ask you to treat dlb24 as entertainment — set a budget before you begin, stick to it, and use the tools on this page whenever you feel you need them. Play smart, play safely, and enjoy the game.
Support Contact: For all responsible gaming requests — including activating limits, initiating self-exclusion, or raising a concern about your own or another player's gambling behaviour — write to [email protected] with the subject line "Responsible Gaming". Our team is available 24 hours a day, 7 days a week, Bangladesh Standard Time (BST, UTC+6).
Ready to Play? Keep It Fun and In Control.
Explore dlb24's cricket betting, slots, and full casino — knowing that your account is backed by the strongest responsible gaming tools available to Bangladesh players. Set your limits, play within your means, and enjoy the experience.
21+ only. Gambling involves risk. Please play responsibly and within your means.