dlb24 Privacy Policy

1 Introduction and Scope

This Privacy Policy ("Policy") describes how dlb24 ("we", "us", "our") collects, uses, stores, shares, and protects the personal data of individuals ("you", "your") who access or use the dlb24 Platform, available at https://dlb24.ws and its associated mobile-optimised interface (collectively, the "Platform").

This Policy applies to all personal data processed in connection with your use of the Platform, including data collected at the point of account registration, during account operation, through payment transactions, and via your interactions with our customer support team. It covers all players based in Bangladesh and all other jurisdictions from which the Platform may be accessed.

By registering an account on dlb24 or by continuing to use the Platform, you acknowledge that you have read and understood this Policy and that you consent to the collection and processing of your personal data as described herein. If you do not agree with this Policy, you must not use the Platform.

2 Data Controller Identity

dlb24 acts as the data controller in respect of all personal data collected and processed through the Platform. As data controller, dlb24 determines the purposes and means of processing your personal data and is responsible for ensuring that such processing complies with applicable data protection principles.

If you have any questions, concerns, or requests relating to your personal data or this Policy, you may contact our data support team at the following address:

3 Information We Collect

3.1 Registration and Identity Data

When you create an account on dlb24, we collect the personal information you provide at registration, which typically includes:

• Full legal name as it appears on your government-issued identification document.
• Date of birth (used to verify that you meet the minimum age requirement of 21 years).
• Residential address, including city (Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, or other).
• Mobile number, which is typically linked to your bKash, Nagad, Rocket, or Upay mobile wallet.
• Email address, used for account communications and security notifications.
• Username and encrypted password.

3.2 Identity Verification (KYC) Data

As part of our Know Your Customer (KYC) process, we may request copies of identity and address verification documents, which may include your National Identity Card (NID), passport, birth certificate, or utility bills. These documents are used solely for the purpose of verifying your identity and age, and are stored securely in accordance with Section 8 of this Policy.

3.3 Financial and Transaction Data

We collect details of all financial transactions conducted on the Platform, including deposit amounts, withdrawal requests, bonus credits, bet placement records, and game results. This includes the payment channel used (bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, Visa, Mastercard) and, where applicable, the mobile wallet number or card last-four digits associated with the transaction. All amounts are recorded in Bangladeshi Taka (৳ BDT).

3.4 Technical and Usage Data

When you access the Platform, we automatically collect certain technical data, including:

• IP address and approximate geographic location derived from IP data.
• Device type, operating system, and browser version.
• Session start and end times, pages visited, and features used.
• Referring URL and search terms used to reach the Platform (where applicable).
• Crash reports and error logs generated during your session.

3.5 Communications Data

We retain records of communications between you and the dlb24 support team, including chat transcripts, emails, and any documents or screenshots submitted in support of a query or complaint. These records are kept to maintain an accurate history of your account interactions and to improve service quality.

4 How We Use Your Information

dlb24 uses the personal data we collect for the following specific purposes:

We will not use your personal data for any purpose that is incompatible with those listed above without first obtaining your explicit consent or being required to do so by law.

5 Legal Bases for Processing

dlb24 processes your personal data on the following legal bases:

• Contractual necessity: Processing required to fulfil the account agreement between you and dlb24, including operating your account, processing bets, and handling payments.
• Legal obligation: Processing required to comply with applicable laws and regulations, including anti-money laundering obligations, age verification requirements, and financial record-keeping duties.
• Legitimate interests: Processing carried out in the pursuit of dlb24's legitimate business interests, such as fraud prevention, Platform security, and improving service quality, where such interests are not overridden by your rights.
• Consent: Processing for optional purposes such as sending marketing communications, where you have given clear and affirmative consent. You may withdraw consent at any time by contacting [email protected].

6 Sharing Your Information

6.1 Payment Processing Partners

To process deposits and withdrawals on your behalf, dlb24 shares the minimum necessary transaction and identity data with the payment service providers you select, including bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank (DBBL), and Visa/Mastercard processing networks. Each of these providers operates under its own privacy policy and data protection obligations.

6.2 Game Technology Providers

The games available on dlb24 are powered by licensed third-party studios including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. These providers may process certain game-session data (such as bet amounts and game outcomes) in order to deliver the game experience and ensure fair play. No personal identity data beyond what is technically required for game delivery is shared with game studios.

6.3 Fraud Prevention and Legal Authorities

dlb24 may disclose personal data to fraud prevention agencies, financial intelligence units, or law enforcement authorities where required by law, court order, or where dlb24 has a good-faith belief that disclosure is necessary to prevent criminal activity, protect the rights of other users, or protect the safety of persons.

6.4 Corporate Transactions

In the event of a merger, acquisition, restructuring, or sale of assets involving dlb24, personal data held by dlb24 may be transferred to the successor entity as part of that transaction. You will be notified of any such transfer and the privacy terms that will apply to your data going forward.

7 Cookies and Tracking Technologies

7.1 What Are Cookies?

Cookies are small text files placed on your device by the Platform when you visit. They allow the Platform to recognise your device, remember your session preferences, and collect aggregate usage data to improve performance. Similar technologies such as web beacons and local storage may also be used for equivalent purposes.

7.2 Types of Cookies We Use

• Strictly necessary cookies: Required for the Platform to function. These maintain your login session and support security features. They cannot be disabled without affecting core functionality.
• Performance cookies: Collect anonymous, aggregated data about how players navigate the Platform, which pages load slowly, and which features are most used. This data informs Platform improvement decisions.
• Functional cookies: Remember your preferences such as language selection and display settings, so you do not need to re-enter them each visit.
• Analytics cookies: Used by dlb24's internal analytics tools to understand aggregate player behaviour patterns. No personally identifiable information is included in analytics data sets.

7.3 Managing Cookies

You may control non-essential cookies through your browser settings. Most modern browsers allow you to block, delete, or receive alerts about cookies. Please note that disabling strictly necessary cookies will impair your ability to log in and use the Platform. For instructions on managing cookies in your specific browser, refer to your browser's help documentation.

8 Data Security

dlb24 implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, alteration, or disclosure. These measures include, but are not limited to:

• SSL 256-bit TLS encryption for all data transmitted between your device and the Platform.
• Encryption of sensitive data at rest within our database infrastructure.
• Role-based access controls ensuring that only authorised personnel with a legitimate operational need can access personal data.
• Regular security assessments and penetration testing of the Platform infrastructure.
• Automatic session timeouts to reduce the risk of unauthorised access to unattended devices.
• Secure, audited disposal procedures for data that has reached the end of its retention period.

While dlb24 takes all reasonable steps to protect your personal data, no digital system is entirely immune to security risks. You are encouraged to use a strong, unique password for your dlb24 account and to avoid accessing the Platform on shared or public devices. If you suspect that your account has been compromised, contact [email protected] immediately.

9 Data Retention

dlb24 retains personal data for as long as is necessary to fulfil the purposes set out in this Policy, to maintain the account relationship with you, and to comply with applicable legal obligations. The following indicative retention periods apply:

Upon expiry of the applicable retention period, personal data is either securely deleted from our systems or anonymised so that it can no longer be associated with an identified individual. Anonymised data may be retained indefinitely for aggregate statistical and business analysis purposes.

10 Your Data Rights

As a player on the dlb24 Platform, you have the following rights in respect of the personal data we hold about you:

• Right of access: You may request a copy of the personal data dlb24 holds about you, along with information about how it is used.
• Right to rectification: If any personal data we hold is inaccurate or incomplete, you may request that it be corrected. For basic details such as address and mobile number, you can update these directly in your account settings.
• Right to erasure: You may request the deletion of your personal data where it is no longer necessary for the purpose for which it was collected, subject to any overriding legal obligations dlb24 has to retain it.
• Right to restrict processing: In certain circumstances, you may request that dlb24 limits how it uses your personal data while a dispute about its accuracy or the lawfulness of its processing is resolved.
• Right to data portability: You may request a copy of personal data you have provided to dlb24 in a structured, commonly used, machine-readable format.
• Right to object: You may object to processing of your personal data carried out on the basis of legitimate interests, including profiling for marketing purposes.
• Right to withdraw consent: Where processing is based on your consent, you may withdraw that consent at any time without affecting the lawfulness of processing carried out before withdrawal.

To exercise any of the above rights, please send a written request to [email protected] with the subject line "Data Rights Request". We will acknowledge your request within five (5) BST business days and aim to fulfil it within thirty (30) days. In cases of complexity or a high volume of requests, this period may be extended by a further thirty (30) days, of which you will be notified.

11 Children and Minors

The dlb24 Platform is strictly intended for individuals who are 21 years of age or older. dlb24 does not knowingly collect personal data from individuals under the age of 21. If we become aware that personal data has been collected from a minor, we will take immediate steps to delete that data and close the associated account.

If you are a parent or guardian and believe that a minor in your care has registered an account on dlb24, please contact us immediately at [email protected]. We take the protection of minors with the utmost seriousness and will act promptly on all such reports. For guidance on parental controls and filtering tools that can restrict access to gambling websites, please visit our Responsible Gaming page.

12 Changes to This Policy

dlb24 reserves the right to update or revise this Privacy Policy at any time to reflect changes in our data practices, applicable law, or the services we offer. When material changes are made, we will notify registered players via the email address or mobile number on file and will post the updated Policy on the Platform with a revised effective date.

Your continued use of the Platform following notification of a Policy update constitutes your acceptance of the revised Policy. If you do not agree with the revised Policy, you must stop using the Platform and may request account closure by contacting [email protected]. We recommend reviewing this Policy periodically to remain informed of how your data is protected.